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Your Smart Toaster Will Need Customer Success Reps
consumer products

Your Smart Toaster Will Need Customer Success Reps

The Success of a Connected Consumer Product May Hinge on Customer Success Models From Enterprise SaaS A LinkedIn article [https://www.linkedin.com/pulse/product-as-a-service-should-you-have-consumer-success-don-peppers/] by Don Pepper about Nike’s software-powered shoe launch got me thinking about the important role that customer success will play in the success of
Mar 23, 2019 3 min read
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